Harvard Business Review recently sponsored an Interact/Harris Poll of around 1,000 U.S. employees that asked them to rank their top complaints about leadership in their organizations.
The results revealed a stunning lack of emotional intelligence among senior leaders and management, and show the importance of fundamental communication skills when it comes to engaging employees. The top employee complaints were ranked as follows:
More than half (63 percent) of all employees surveyed agreed that not being recognized for achievements was the most pressing concern. This is troubling considering that almost 90 percent of organizations have recognition programs in place.
Equally troubling is the long list of communication failures that follow – easy ones too, like giving clear directions and knowing employees’ names. It is simply an unacceptable and unsustainable environment to cultivate if companies are truly serious about employee engagement.
Here are some basic communication tips that all managers should brush up on, and can go a long way toward mitigating all of the above complaints:
We are all human
What it all comes down to is treating employees like human beings, with all the respect, deference, and politeness that implies.
It’s maddening that such a simple and relatable concept is so far afield in the workplace of 2015. But it’s also reassuring to know it can be easily avoided with a bit of thought and preparation.
This was originally published on the Michael C. Fina blog.
About the Author
Cord Himelstein is the VP of Marketing and Communications at Michael C. Fina, a leading provider of global employee recognition and incentive programs headquartered in New York that has been family-owned and operated since 1935. Contact him at firstname.lastname@example.org.