Do you know what your employees are thinking? About your organization? About their co-workers? About management? About you? Should you care? Yes, you should! Because what people think influences how they act. And what your employees think – their attitudes, opinions, views, perceptions, likes and dislikes – influences how they behave and perform in the workplace, and ultimately impacts your organization’s effectiveness, efficiency and bottom line. Therefore, it is in an organization’s interest to find out what its employees are thinking, what’s making them tick and what’s not, what they’re happy about and what they’re not happy about; because it could make the difference between a successful organization and a not so successful one.
How Do You Know What Your People Are Thinking?